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Shipping

Standard Tracked Shipping is completely FREE!

We do have an express option at an additional US$19.99, but is FREE for orders US$100 & up.

Standard Shipping takes on average 6 - 12 working days after your order ships.

Express takes around 3 - 5 working days to reach you after your order ships.

Items in stock ships within 1 - 3 working days.

Working days exclude weekends & public holidays.

As it is illegal for us to under-declare the value of goods, you will be responsible for all taxes you might incur.

Warranty

We provide 12 months of warranty for all our straps.

Our warranty covers manufacturing defects. For example, if your adapter, or buckle fails, we will send you a replacement.

Our warranty does not cover accidental damage, and daily wear & tear.

Returns, Refunds, & Exchanges

To qualify for a full refund, your Watch Band has to be unworn, in brand new condition. Unworn bands can be returned within 7 days of the parcel's delivery. Simply drop our customer service an email at hey@pinandbuckle.com to initiate the return.

If you have worn your band but unsatisfied with it, you may drop an email to hey@pinandbuckle.com. Our customer service will be happy to help on a case-by-case basis

Please note that straps that are worn/bent will not qualify for a refund.
As sizing information is stated clearly on our product page, this also applies if you tried the strap(s) on for size and found it too small/big.

If you find the strap a little too big, additional holes can be easily punched at your local watch shops, or with an inexpensive tool.

For customers who receive a defective band, & opt for an exchange, we can only exchange your band with the exact same variant that you selected at checkout, or switched out for before your order was shipped.

Refunds will be done with store credits. All return costs will be borne by the customer.

As long as your order has not been shipped, and you've changed your mind, you can write to us at hey@pinandbuckle.com to request an order cancellation. We apologise if we are not able to get back to you over the weekends regarding a cancellation.

Before your order ships:

You can request a change of colour, size, etc. before your order ships. This may incur a couple days' delay for your order.

After your order ships:

Unfortunately no change can be done to your order once it ships.

However, you can return your Watch Band in its unworn, brand new condition for a refund, and then make another purchase of your preferred choice. Your band must not be bent, and we do appreciate your kind understanding to not try on the band if you have already made up your mind to exchange it. If your band it bent, it will not qualify for a refund.

About your leather

We use natural leather for our Watch Bands, and like all organic things, there will be variations among bands. This is completely normal.

We use full-grain leather (the highest grade of leather you'll find) for our Luxe Watch Bands, and what you're seeing aren't really scratches. These "scratch marks" come about when the natural grain of the leather is moved by an external force.

Such marks can be buffed out with some leather cleaner & moisturiser.

We recommend you leave these marks alone since daily use will naturally buff them out, and over time, these marks contribute to the patina your band will develop, making it more beautiful, and uniquely yours.